Privacy Policy

Effective Date: 21 August 2025

At Experience Pai (“we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website [experiencepai.com] (the “Site”) or use our app.

1. Information We Collect

We collect only the minimum information necessary to improve your experience on the Site, including:

  • Analytics Data: We use Squarespace and Google Analytics to understand how visitors use our Site and app — such as which pages are viewed most and how users navigate. All analytics data is aggregated and anonymised, and does not include personally identifiable information.

  • User-Submitted Information: If you submit an event, contact us, or fill out any forms on the Site, we collect the information you provide voluntarily, such as your name, email address, event details, or other contact information.

  • Email Subscriptions: If you choose to subscribe to be notified when the Experience Pai app becomes available, we will collect your email address for that purpose only. We will send a single one-time notification when the app is live and will not contact you again thereafter. We do not share or sell your email address to third parties.

2. How We Use Your Information

We use the information collected to:

  • Improve and optimize the Site and app experience based on visitor usage patterns.

  • Respond to inquiries or process event submissions and requests.

  • Communicate with you regarding updates or relevant information.

We do not sell, rent, or trade your personal information to third parties.

3. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to collect analytics data and improve user experience. Cookies are small data files stored on your device that help us recognize repeat visitors and analyze site traffic.

All analytics data is aggregated and anonymised, so it cannot be used to identify you personally.

You can manage or disable cookies through your browser settings, but this may affect Site functionality.

4. Data Retention

  • Analytics data: Retained for as long as necessary for analysis and Site optimization.

  • User-submitted information and email subscriptions: Retained for no longer than necessary to fulfill the purpose you provided it, or until you request deletion.

5. Data Sharing and International Transfers

We do not share your personal information with third parties except when necessary to respond to your requests or comply with legal obligations.

Analytics data may be processed by Squarespace and Google Analytics, whose servers may be located outside the European Economic Area (EEA). These services implement safeguards such as Standard Contractual Clauses to protect your data in compliance with EU regulations.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access & Correction: You can request access to and correction of any personal information you have submitted to us.

  • Deletion: You can request deletion of your personal data where applicable.

  • Opt-Out: You can opt-out of receiving communications from us at any time.

  • Withdraw Consent: Where you have provided consent for processing (e.g., subscribing to notifications), you may withdraw it at any time.

  • Additional Rights (EU only): If you are an EU resident, you also have rights under GDPR, including restricting processing, data portability, and lodging a complaint with your local Data Protection Authority.

To exercise your rights, contact us via the contact information below.

7. Children’s Privacy

Our Site and app are not intended for children. We do not knowingly collect personal information from children under the minimum age required by law in their jurisdiction (generally 13–16 years old). If we become aware that such information has been submitted, we will delete it promptly.

8. Third-Party Links

Our Site may contain links to third-party websites or services. We are not responsible for their privacy practices or content. We encourage you to review the privacy policies of any external sites you visit.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will be posted on this page with the updated effective date. Continued use of the Site or app after changes indicates your acceptance of the revised policy.

10. Contact Information

For questions about this Privacy Policy or your personal data, please contact us via:
experiencepai.com/general-enquiries